HAPPY STAY GUARANTEE

Dear Guests, we want you to return from your Cuba vacation with the best impressions. If you had a good time, you're likely to reccomend us further. Guest satisfaction is good for both of us. But what happens, if you don't like the reserved room, or a person in the door perhaps?

You can step back. You don't have to take a room you don't feel comfortable with. You will receive your down payment refunded 100% if you show up on the first day of your reservation but for whatever reason won't take the room. No questions asked, no justifications needed.

A simple e-mail will be enough, for example:

I have seen the reserved room on the [date] first day of my reservation and have not taken it. Please refund me the down payment in the amount of ... into my bank account (please include IBAN code, or your PayPal e-mail)...

Your money will be refunded in full within 7 days.
Important: this is a HAPPY STAY GUARANTEE. It does not apply to no-shows.